Date of placement: April 24th, 2023
MAIN TERMS AND CONDITIONS IN BRIEF
- At FullerLifeCentre.com, you have the option to select from a range of qualified specialists. To ensure the specialist’s compensation, we require advance payment. Upon the completion of your consultation, the funds will be transferred to the specialist.
- Please note that any cancellations or rescheduling must be made at least 48 hours prior to the scheduled appointment. Unfortunately, we cannot offer refunds for any cancellations made within two days of the appointment.
- In the event of a missed appointment, without prior notification, a refund will not be granted.
- We kindly ask that you familiarize yourself with our User Agreement before utilizing our website, booking an appointment, or submitting payment. The details provided in our agreement are essential and warrant your attention.
FULL TERMS AND CONDITIONS
Fuller Life Centre Ltd, hereinafter referred to as the Administration, addresses this User Agreement (hereinafter – the Agreement) to any adult individual (hereinafter – the Client), who enters into the Agreement, fully and unconditionally agreeing to all its terms and conditions.
The Agreement is a public offer, acceptance of which shall be deemed to be the use of and/or payment for the services offered on the website.
If the Customer does not agree to any of the terms of the Agreement, the Agreement is not concluded, and the Customer has no right to use the website.
1. Terms
1.1 Terms are used in the following sense:
“Website” – website https://fullerlifecentre.com/ and subdomains.
“Offer” means this “User Agreement” document posted on the website.
“Accept the Offer, accept” – unconditional acceptance of the terms of the Offer and confirmation that the Client has read the Offer and understood everything in it. If something in the Offer is not clear, please, write your questions to the address before the acceptance: care@fullerlifecentre.com
“Licence” means the Client’s right to use the website under a simple (non-exclusive) licence with the Administration retaining the right to grant licences to others under the terms of the Agreement;
“Agreement” means the agreement concluded by the Administration on behalf of the Specialist with the Client for the provision of services through the Client’s acceptance of the Offer. The Agreement gives the Specialist and the Client the rights and obligations set out below;
“Client” means any natural person of full legal age, acting for and on behalf of himself or herself or a third party;
“Specialist” is a psychologist or coach to whom the Administration provides client referral services on the basis of a separately concluded agency contract.
“Services” – the Specialist’s services;
“Privacy Policy” – the rules for processing and confidentiality of the Customer’s personal data posted on the website.
1.2 If terms are used in the Offer which are not in clause 1.1, the terms shall be construed in accordance with the meaning of the Offer, applicable laws of the United Kingdom of Great Britain and Northern Ireland and the generally accepted meaning. If any of the terms of the Offer are unclear, please email your questions to care@fullerlifecentre.com.
2. Subject of the Agreement
2.1. The Agreement determines the manner and conditions for the free use of the website by the Customer under a simple (non-exclusive) licence, as well as the manner and conditions for the receipt of paid and/or royalty-free services provided by the Specialist using the functionality of the website and the Administration.
2.2 The Administration warrants that it is the owner of the exclusive rights to the website. The term of the simple (non-exclusive) licence is unlimited (indefinite), as long as the website functions, the territory of the Client’s use of the website is unlimited (the entire world).
2.3 The site is provided by the Administration on an “as is” basis, which means the disclaimer of any warranty with respect to the stated or purported properties of the site. Any statements, or representations regarding the properties or functions of the site are technical information and do not constitute a warranty obligation of the Administration.
2.4 Paid and/or free services provided by the Specialist using the functionality of the website and the Administration are provided to the Client under the terms of Sections 4, 5, and 6 of the Agreement.
3. Acceptance of the offer
3.1 With regard to the free use of the website, the Agreement shall be deemed to have been concluded (accepted) if the Customer uses the functionality of the website, including leaving applications, taking questionnaires, receiving free advice, filling in forms for subscription, feedback, etc.
3.2 With regard to the receipt by the Customer of paid and/or free services provided by the Specialist using the functionality of the website and the Administration, the Agreement shall be deemed to have been concluded (accepted) if the Customer performs any of the following actions:
– submits an application via the website;
– chooses and books the appointment times themselves on the website;
– selects and books an appointment time with the help of the receptionist;
– makes a prepayment for the Specialist’s services.
3.3 By acting to accept the Agreement, the Client confirms his full and unconditional acceptance of all the terms of the Agreement and undertakes to comply with them. The Agreement may only be accepted as a whole, without any reservations.
4. The provision of paid services by the Specialist
4.1 The Administration is the agent of the Specialist and acts on behalf of the Specialist when concluding the contract between the Specialist and the Client.
4.2 The Agreement shall be concluded by acceptance in accordance with clause 3.2. Agreement.
4.3 Services shall be provided by the Specialist remotely using the Internet or in person as agreed and shall include the booking of the Specialist’s time. As agreed by the parties, zoom, skype, messengers and other communication channels may be used for the provision of the service.
4.4 Information about the Specialist, a description of the services, their subject matter, content, terms, costs and conditions are available on the website and/or may be agreed upon additionally by correspondence.
4.5 If Customer fails to submit a reasoned complaint about the quality and scope of the provided service within one (1) calendar day from the date of provision of the service, the service shall be deemed to be fully provided, of proper quality and accepted by Customer. No further claims shall be accepted.
5. Terms and conditions of service
5.1 It is a binding and essential condition of the Agreement that the Customer provides the following correct personal data:
- Surname, first name and patronymic;
- Address email and/or contact telephone number.
The administration has the right to request additional personal and other data: date of birth, identity document data, postal address. The client is obliged to provide these data within 3 (three) days from the date of receipt of the request. In case of refusal or failure to provide such data, the agreement shall be deemed terminated.
5.2 If the Customer fails to contact, notify and attend the appointment at the agreed time, the money will not be refunded.
5.3 The client has the right to reschedule the meeting with the Specialist one (1) time by notifying the Administration at least two (2) days in advance. In the event of a later notification, the decision to reschedule shall remain at the discretion of the Administration.
5.4 If the client has purchased a consultation package (subscription), the client will receive a refund with a recalculation of the price of the single consultation if they withdraw from the consultation.
6. Rights and obligations of the Administration, the Customer and the Specialist
6.1 The administration shall:
6.1.1 Ensure the security of the Customer’s personal data.
6.2 The administration shall have the right:
6.2.1 Suspend the website for technical, technological or other reasons while such reasons are being rectified;
6.2.2. verify (either on its own or by engaging third parties) the data provided by the Customer, including the validity of the data and the operability of telephone numbers and e-mail addresses.
6.3 The specialist has the right:
6.3.1. unilaterally refuse to provide services out of court without reimbursing the Customer by notifying the Customer in cases of breach of material terms and conditions:
– The detection of inaccuracies in the data provided by the Customer, including the concealment of legal or medical restrictions for receiving the service;
– Failure to contact the Customer at the contact details provided for a period of three calendar days. In this case, it is assumed that the Customer has been duly notified of the Specialist’s refusal to provide services;
– Lack of payment for services;
– Client’s absence from agreed meetings for more than one (1) time.
6.4 The Customer shall have the right:
6.4.1. cancel the appointment at least two (2) days in advance and receive a refund less bank charges. In this case, the Customer shall send a refund application to the Administration to the e-mail address from which the booking confirmation came.
7. Duration and modification of terms and conditions
7.1. The Offer shall be effective from the moment of its posting on the website, and shall remain in force until the Offer is withdrawn by the Administration. Upon expiry of the contract period, the obligations of the Administration and the Specialist cease. The term of the contract is the date of the agreed consultation or the date of the last agreed consultation if more than one is purchased.
7.2. The Administration has the right to amend the terms and conditions of the Offer, as well as terminate it at any time at its sole discretion. In case the Administration amends the Offer, such amendments come into effect from the moment of posting on the website and automatically change the terms of the Agreement. The Customer monitors the changes in the Offer conditions independently, posting such changes on the website is a sufficient and proper notification.
8. Guarantee
8.1 By accepting the Agreement, the Customer represents and warrants that he has provided truthful information.
8.2 By accepting the Agreement, the Client consents to any processing of the Client’s personal data by the Administration in accordance with the Privacy Policy.
8.3 By accepting the Agreement, the Client confirms and warrants that they have no medical, legal or other restrictions on receiving Specialist services.
9. Liability and limitation of liability
9.1 In the performance of the Agreement, the parties shall have the responsibilities set out in the Agreement and/or the laws of the United Kingdom of Great Britain and Northern Ireland in force.
9.2. The Administration is not responsible for the way in which the Client uses the information obtained as a result of using the website and/or service.
9.3. The Administration shall not be liable for technical disruptions in the operation of the equipment and website. However, the Administration undertakes to take all reasonable measures to prevent such interruptions.
9.4 The Administration shall not be liable for the actions and/or omissions of the Specialist, including their absence from meetings. In the event of improper quality or a breach of the terms of the Agreement by the Specialist, the Customer shall contact the Specialist directly.
10. Confidentiality and copyright
10.1 All information communicated to the Parties shall be treated as confidential and shall not be disclosed or used for any purpose whatsoever.
10.2 The parties mutually undertake to keep confidential information confidential.
10.3 The information obtained by the Client when using the website and on the website, including videos, may not be distributed by the Client for any purpose whatsoever. The information posted on the website is protected by the provisions of the applicable copyright law. In other words, the Client has no right to transfer, duplicate, distribute, forward, publish in electronic, “paper” or other form the information received without additional agreements or official written consent of the Administration.
11. Other conditions
11.1 The Agreement, its formation and execution shall be governed by the applicable laws of the United Kingdom of Great Britain and Northern Ireland.
11.2 Correspondence in electronic messaging systems (messengers, emails, etc.) shall be considered legally valid and have the force of a simple electronic signature.
11.3. By accepting the terms of the Offer, the Client consents to the use by the Administration of the Client’s feedback about the services, left by the Client in the official groups of the Administration, social networks, in order to place such feedback on the official websites of the Administration with the name, surname, photo, in the information and advertising materials of the Administration. The consent is valid from the date of acceptance of the Offer and may be withdrawn by the Client at any time by sending a written request by e-mail care@fullerlifecentre.com.
12. Company Details
Name: Fuller LIfe Centre Ltd
Reg. No. 11722838
Place of registration:
England and Wales, United Kingdom of Great Britain and Northern Ireland
Address: 8 Guernsey Way, Woking, GU21 2FR United Kingdom
Email: care@fullerlifecentre.com